At MasterTrade, customer satisfaction is our top priority. Our refund policy is designed to be fair and transparent, ensuring a smooth experience for our users. By purchasing any product or service from MasterTrade.in, you agree to the terms outlined in this Refund Policy.

Eligibility for Refunds

1. Digital Products and Subscriptions
   • Refunds are only applicable if the request is made within 7 days of purchase.
   • To be eligible, the product must not have been extensively used, downloaded, or shared.
   • Refunds will not be provided for partial usage of subscription services.
2. Non-Refundable Items
   • Any promotional offers, discounted products, or trial versions are non-refundable.
   • Payments made for one-time-use tools or special access services are final and cannot be refunded.
3. Technical Issues
   • If you face technical difficulties preventing you from accessing or using the product, please contact our support team. Refunds may be issued only if our team is unable to resolve the issue within a reasonable timeframe.

How to Request a Refund

To initiate a refund request, follow these steps:

1. Contact Support: Send an email to support@mastertrade.in with the following details:
   • Your full name
   • Order ID or receipt number
   • Reason for the refund request
2. Review Process: Our team will review your request and respond within 5 business days. Additional information may be requested during the review process.
3. Approval or Denial: Once the review is complete, you will be notified about the status of your refund request.

Processing Refunds

• Approved refunds will be processed to the original payment method used at the time of purchase.
• Refunds typically take 7-10 business days to reflect in your account, depending on your bank or payment provider.

Conditions for Denial of Refund

Your refund request may be denied under the following circumstances:

• If the request is made beyond the stipulated 7-day refund window.
• If the product or service has been extensively used or accessed.
• If the refund request is based on personal dissatisfaction unrelated to product functionality.
• If the issue reported is resolved or due to user negligence.

Changes to Refund Policy

MasterTrade reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and it is your responsibility to review the terms periodically.

Contact Us

If you have any questions or need assistance regarding refunds, feel free to reach out:
Email: support@mastertrade.in

By purchasing any product or service from MasterTrade.in, you acknowledge that you have read, understood, and agreed to this Refund Policy.